Need help with Roostr? You're in the right place.

Contact

Email: [email protected] We aim to respond within 48 hours.

Frequently Asked Questions

How do I set my first alarm?

Open Roostr, tap the + button on the home screen, set your time, pick a wake-up task, and save. The alarm will go off at the time you set and won't stop until you complete the task.

Why won't my alarm shut off?

That's the point — Roostr requires you to finish your selected wake-up task (a photo, object hunt, puzzle, or short physical task) before the alarm goes quiet.

The AI photo check rejected my photo. Why?

Roostr verifies that the photo actually shows what was requested. Try retaking the photo with better lighting and make sure the object is clearly visible in the frame.

How do I cancel my subscription?

Open the Settings app on your iPhone → tap your name → Subscriptions → Roostr → Cancel Subscription. Apple manages all subscription billing.

How do I get a refund?

Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, and request a refund for your Roostr purchase.

The alarm didn't go off. What happened?

Make sure Roostr has notification and alarm permissions enabled in iOS Settings → Roostr. Also make sure your phone wasn't in Do Not Disturb mode.

Privacy

Read our Privacy Policy: https://app.termly.io/policy-viewer/policy.html?policyUUID=93624781-3fcc-4d6f-9df1-6ef89dba5e20

Terms

Read our Terms of Use: https://app.termly.io/policy-viewer/policy.html?policyUUID=3d99317b-7fc4-4034-8ffd-8334db0739f1